An Analysis of its Usability

break

Task 1

Task 2

Task 3

Task 4

Task 5

SUS

For this experiment, the group devised five tasks for the subject to complete. The primary goal is to assess the usability of Spotify's webpage; with this in mind, the tasks were created to reasonably evaluate different sections of the page. For each task, the subject will be assessed on accuracy, recall, time, and emotional response.

Task 1 - Make an Account

Time: 15 seconds

Accuracy: Perfect

Recall: Perect

Emotional Response: The subject was happy to see that there was an option to sign up with Google or to put in your information by yourself. The button to make an account was right at the top, where the subject expected it to be.

break

Task 2 - Download the Desktop App

Time: 5 seconds

Accuracy: Perfect

Recall: Perect

Emotional Response: The download button was also right where the subject expected it to be, therefore the task took only a short 5 seconds. It was very easy to figure out how to download the app.

break

Task 3 - Find Pricing Options in Terms and Conditions

Time: 1 minute and 50 seconds

Accuracy: There were a few misclicks from the subject; it was hard to find the exact line within the Terms and Conditions without using CMD + F.

Recall: Although it took longer to complete the task, the subject remembered exactly what to do.

Emotional Response: Reading through Terms and Conditions was boring and tedious; however, this experience was not unique to Spotify's website.

break

Task 4 - Find Spotify's Instagram

Time: 10 seconds

Accuracy: Perfect

Recall: Perect

Emotional Response: It was very easy to complete this task because the subject knew what the Instagram logo looks like. Perhaps if he didn't have this common knowledge, then it would have taken him longer.

break

Task 5 - Find How to Use the Spotify API to Pull an Album

Time: 45 seconds

Accuracy: a few wrong clicks

Recall: Perect

Emotional Response: It was easier to find than the task regarding Terms and Conditions. The subject liked how the Developer section was in the bottom area of the website. He went to the support page first, then found the For Developers link.

break

Find Your SUS Score

The System Usability Scale (SUS) is a tool that compiles data to measure a system's usability. Click here to read more. Fill out the questionare below to find your score for Spotify's webpage. On a scale of 1-5 where 1 is strongly disagree and 5 is strongly agree.

1. I think that I would like to use this system frequently.

2. I found the system unnecessarily complex.

3. I thought the system was easy to use.

4. I think that I would need the support of a technical person to be able to use this system.

5. I found the various functions in this system were well integrated.

6. I thought there was too much inconsistency in this system.

7. I would imagine that most people would learn to use this system very quickly.

8. I found this system very cumbersome to use.

9. I felt very confident using this system.

10. I needed to learn a lot of things before I could get going with this system.

Your Score:

An Analysis of its Usability

Task 1

Task 2

Task 3

Task 4

Task 5

SUS

Read more below to discover how each task went. Click on the task bar to jump to a specific section.

Task 1 - Make an Account

Time: 15 seconds

Accuracy: Perfect

Recall: Perect

Emotional Response: The subject was happy to see that there was an option to sign up with Google or to put in your information by yourself. The button to make an account was right at the top, where the subject expected it to be.

Task 2 - Download the Desktop App

Time: 5 seconds

Accuracy: Perfect

Recall: Perect

Emotional Response: The download button was also right where the subject expected it to be, therefore the task took only a short 5 seconds. It was very easy to figure out how to download the app.

Task 3 - Find Pricing Options in Terms and Conditions

Time: 1 minute and 50 seconds

Accuracy: There were a few misclicks from the subject; it was hard to find the exact line within the Terms and Conditions without using CMD + F.

Recall: Although it took longer to complete the task, the subject remembered exactly what to do.

Emotional Response: Reading through Terms and Conditions was boring and tedious; however, this experience was not unique to Spotify's website.

Task 4 - Find Spotify's Instagram

Time: 10 seconds

Accuracy: Perfect

Recall: Perect

Emotional Response: It was very easy to complete this task because the subject knew what the Instagram logo looks like. Perhaps if he didn't have this common knowledge, then it would have taken him longer.

Task 5 - Find How to Use the Spotify API to Pull an Album

Time: 45 seconds

Accuracy: a few wrong clicks

Recall: Perect

Emotional Response: It was easier to find than the task regarding Terms and Conditions. The subject liked how the Developer section was in the bottom area of the website. He went to the support page first, then found the For Developers link.

Find Your SUS Score

The System Usability Scale (SUS) is a tool that compiles data to measure a system's usability. Click here to read more. Fill out the questionare below to find your score for Spotify's webpage. On a scale of 1-5 where 1 is strongly disagree and 5 is strongly agree.

1. I think that I would like to use this system frequently.

2. I found the system unnecessarily complex.

3. I thought the system was easy to use.

4. I think that I would need the support of a technical person to be able to use this system.

5. I found the various functions in this system were well integrated.

6. I thought there was too much inconsistency in this system.

7. I would imagine that most people would learn to use this system very quickly.

8. I found this system very cumbersome to use.

9. I felt very confident using this system.

10. I needed to learn a lot of things before I could get going with this system.

Your Score: